Delivery & Returns
At ALKAID LUETTE, each piece is created with intention and time.
From making to delivery, we hope what reaches you is worth the wait.
How long will my order take to arrive?
Many of our pieces are stocked in limited quantities, with selected items available for immediate dispatch.
For new or bespoke orders, please allow 2–3 weeks for production before shipping.
Delivery times may vary by location once your piece has been dispatched.
Do you ship internationally?
Yes. We ship within the UK and internationally to selected destinations.
If your location is not available at checkout, you are welcome to Contact us for assistance.
Will I need to pay customs or duties?
For international orders, customs duties and taxes may apply.
These are determined by local authorities and remain the responsibility of the recipient.
How can I track my order?
Once your order has been dispatched, you will receive a confirmation email with tracking details.
Can I return my order?
Yes. Returns are accepted within 30 days of delivery, provided the item remains unworn, unwashed, and in its original condition with all accompanying elements.
Who arranges return shipping?
Return shipping is arranged by the customer.
We recommend using a tracked service to ensure safe return.
Are there any items that cannot be returned?
Final sale items are not eligible for return.
Certain made-to-order, bespoke, or one-of-one pieces may have specific conditions, which will be clearly stated at the time of purchase.
How do I initiate a return?
Please Contact us with your order number and reason for return.
We will guide you through the process with care.
When will I receive my refund?
Once your return has been received, please allow 7–14 business days for inspection and processing.
If approved, your refund will be issued to your original payment method.
What if my item arrives damaged or there is an issue?
If your order arrives with any concern, we invite you to Contact us as soon as possible.
We will review the matter and assist you accordingly.