We accept all major credit and debit cards, including Visa, MasterCard, and American Express. Additionally, we offer secure payment options through PayPal, Apple Pay and Google Pay for a seamless checkout experience.

Yes, we offer flexible installment payment option through select provider, Clearpay. Options will be available at checkout, subject to eligibility and approval.

For more information, please visit Clearpay site.

Bank transfer payments are only available for bespoke orders and special requests upon invoices at the moment. Please contact our Bespoke team for further details.

We currently accept payments in GBP (£). Your local currency may be converted automatically based on your payment provider’s exchange rates.

Depending on your bank or payment provider, international transactions may incur additional fees such as currency conversion or processing charges. We recommend checking with your provider before completing your purchase.

Yes, your security is our top priority. We use industry-standard encryption and secure payment gateways to ensure that your personal and financial details remain protected at all times.

Payment declines can occur due to insufficient funds, incorrect card details, or security checks from your bank. If your payment was declined, please try again or contact your bank for further assistance.

Yes, you will receive an email confirmation immediately after your payment is successfully processed. If you do not receive it, please check your spam/junk folder or contact our support team.

Absolutely. Once your order is confirmed, an invoice will be sent to your registered email. If you require a customized invoice, please reach out to our support team.

Yes. The ALKAID LUETTE Gift Card is a digital credit available in various denominations and redeemable on any item (except Gift Card itself). Delivered via email with simple redemption instructions, it offers a timeless and thoughtful way to share our world of considered design. Gift cards do not expire and can be used alongside promotions. Please note, they are non-refundable and cannot be exchanged for cash.

You can purchase your Gift Card here.

Unfortunately, only one discount code can be applied per transaction.

You can enter your promo code at checkout in the designated field. The discount will be applied automatically before payment is processed. Multiple discount code may not be accepted due to discount conflicts.